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Introduction

Overview

Account Creation

New Account

Contract Creation

New Contract
Starter Contract

Contract Sharing

Share Contract
Sharing Options

Contract Negotiations

Negotiating Contract
Negotiation Statuses

Contract Deployment

Deploy Contract

Contract Management

Manage ContractLayoutStages and Available actionsHistorical Activities

FAQ

Crypto Basics
Deposit Process
Withdrawal Process
Platform Security
Account Setup
Contract Creation
Contract Sharing
Contract Negotiations
Contract Deployment
Contract Management
Dispute Management
What happens if I've delivered the contract item already, but the buyer refuses to release fundsWhat happens if there are problems with the delivery? How do I raise a dispute with pZipperCan sellers raise disputes with the contractWhy do I need to add additional funds to escrow before I can dispute the transactionWhat if I disagree with the ruling of pZipperWhat if I am uncomfortable with providing pZipper with additional evidence to assist in the dispute resolution processHow does pZipper make judgements during dispute resolutions
Miscellaneous
Dispute Management

What happens if there are problems with the delivery? How do I raise a dispute with pZipper

During the buyer protection period, buyers can raise an official dispute. This is the only time pZipper will step in to mediate. Both parties can submit evidence, and pZipper will review everything carefully before making a final decision. Buyers can raise an official dispute using the Help option at the top right corner of their Contract Management screen, during the Buyer Protection phase of the contract.

help

help-dialog

Please read the Terms of Dispute Resolution very carefully. Users will need to read and agree to these terms as well as provide a reason for dispute before they can proceed with filing a dispute with pZipper.

What happens if I've delivered the contract item already, but the buyer refuses to release funds

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Can sellers raise disputes with the contract

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