Introduction

Account Creation

Contract Creation

Starter Contract

Contract Sharing

Sharing Options

Contract Negotiations

Negotiating Contract

Negotiation Statuses

Contract Deployment

Deploy Contract

Contract Management

Manage Contract Layout Stages and Available actions Historical Activities

FAQ

Deposit Process

Withdrawal Process

Platform Security

Contract Creation

Contract Sharing

Contract Negotiations

Contract Deployment

Contract Management

[Both] How do I know the funds I've transferred and locked into a Zipper contract are safe

[Buyer] What if I need more time to transfer my funds

[Buyer] Can I cancel the contract after I've transferred funds into escrow

[Seller] Can I cancel the contract after the buyer has transferred funds into escrow

[Seller] What if I need more time to ship the contract item(s)

[Seller] How many times can I request for a longer delivery time (Prolong Delivery Time)

[Seller] Do I have to attach proof when I confirm delivery

[Buyer] Where can I see all the attachments, proofs, etc. from the seller

[Both] Can the shipping period of the contract be changed

I can see from my tracking no. that my item has been delivered, but the buyer has not confirmed receipt, what should I do

What happens if the contract item is lost during shipping

Can I prolong/shorten the buyer protection period

What happens when the Buyer Protection period passes, but the buyer still has not released funds

Can the proposed settlement adjustment amount be greater than the original contract amount

How long does it take for funds to arrive into my pZipper wallet after the buyer releases the funds

Dispute Management

Contract Management

[Buyer] What if I need more time to transfer my funds

Not within the same contract. The Payment Period is set when the contract is created and can’t be changed afterward. If the buyer needs more time, they must agree with the seller to create a new Zipper contract with an extended Payment Period.

[Both] How do I know the funds I've transferred and locked into a Zipper contract are safe

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[Buyer] Can I cancel the contract after I've transferred funds into escrow

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